{"id":3799,"date":"2025-10-24T13:50:00","date_gmt":"2025-10-24T11:50:00","guid":{"rendered":"https:\/\/www.express.dk\/?page_id=3799"},"modified":"2026-07-01T09:36:31","modified_gmt":"2026-07-01T07:36:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.express.dk\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.27.4&#8243; background_color=&#8221;#333333&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_color_gradient_stops=&#8221;#191919 0%|#353535 33%|#545454 66%|#8e8e8e 100%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Abhaya Libre||||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;66px&#8221; header_font_size=&#8221;48px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;25px||25px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Get answers to your questions<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;17px&#8221; custom_margin=&#8221;-30px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Do you have any questions for us at Express, for example about our products or our company? <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Below, we\u2019ve answered the most frequently asked questions that may arise. <\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-70px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;30px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>About Express<\/p>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Hvem er Express?&#8221; open_toggle_text_color=&#8221;#000000&#8243; closed_toggle_text_color=&#8221;#000000&#8243; admin_label=&#8221;Toggle&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; closed_title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Express A\/S is a well-established production house with many years of experience in both physical and digital mail production. Our company is made up of specialists in project management, data and document handling, consulting, and production, serving as a partner for businesses looking to optimize their communication. We offer solutions within areas such as Business Print, Direct Mail, Digital Post, and Packaging, with a strong focus on quality, security, respect, and teamwork.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Hvor l\u00e6nge har Express eksisteret? &#8221; open_toggle_text_color=&#8221;#000000&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; closed_title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Express was founded in 1988 by Claus Enersen and Henrik Boas. Since then, the company has evolved from a traditional print and envelope business into a modern production house offering both physical and digital communication solutions.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Hvem sidder i bestyrelsen?&#8221; open_toggle_text_color=&#8221;#000000&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; closed_title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Kim Andersen (Chairman)\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Claus Enersen (Vice chairman)\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Michael\u202fStiig\u202fMadsen (Board member)\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Henrik\u202fKrag\u202fBoas (Board member)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Bo Michael Andersen (Board member)<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Hvem er Fluid A\/S?&#8221; open_toggle_text_color=&#8221;#000000&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; closed_title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Fluid A\/S is our subsidiary. Fluid A\/S works with data and marketing automation, including solutions such as consent management and customer data profiling.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Hvor holder Express til?&#8221; open_toggle_text_color=&#8221;#000000&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; closed_title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Express has its office and production facilities at H\u00f8rsk\u00e6tten 7, 2630.<\/span> <span style=\"font-weight: 400;\">Taastrup.\u00a0<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Er Express b\u00e6redygtige? &#8221; open_toggle_text_color=&#8221;#000000&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; closed_title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Sustainability is an integral part of our work \u2013 we continuously develop greener and more environmentally friendly printing solutions.<\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;R\u00e6kke&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-50px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;30px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Technical terms<\/p>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Hvad er en kuvert?&#8221; open_toggle_text_color=&#8221;#000000&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; closed_title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">An envelope is the paper sleeve used to hold a letter or printed material before it is sent by mail.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Hvad er en konvolut?&#8221; open_toggle_text_color=&#8221;#000000&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; closed_title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">A mailer is the same as an envelope \u2013 the paper sleeve used to hold letters, flyers, or other printed materials when they are being sent.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Hvad er et Business Print?&#8221; open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#000000&#8243; closed_toggle_background_color=&#8221;#F4F4F4&#8243; admin_label=&#8221;Toggle&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; closed_title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Business Print, also known as transactional print, is a term used within printing and distribution, especially when working with addressed mailings and customer communication. Examples include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Invoices<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Account statements<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Order confirmations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Insurance letters<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payment reminders<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Account summaries<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In short: everything that is automatically printed and sent to a customer as a result of a specific action (a \u201ctransaction\u201d).<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Hvad er en Direct Mail?&#8221; open_toggle_text_color=&#8221;#000000&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; closed_title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Direct Mail (DM) literally means \u201cdirect post,\u201d and it refers to physical marketing mailings sent directly to a specific recipient by name and address.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Hvad er Robinsonlisten?&#8221; open_toggle_text_color=&#8221;#000000&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; closed_title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">The Robinson List is an official system where individuals can sign up to avoid receiving addressed advertising mail.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Hvad er %22nej tak til reklamer%22&#8243; open_toggle_text_color=&#8221;#000000&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; closed_title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">\u201cNo ads, please\u201d is a system that allows private households to opt out of receiving unaddressed advertising mail.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Hvad er e-Boks?&#8221; open_toggle_text_color=&#8221;#000000&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; closed_title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">e-Boks is a secure electronic\/digital mailbox used in Denmark to receive and store important documents and messages from both public authorities and private companies.<\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-50px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;30px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>General<\/p>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Hvem distribuerer breve i Danmark?&#8221; open_toggle_text_color=&#8221;#000000&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; closed_title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">DAO: Delivers newspapers, magazines, letters, and small parcels \u2013 typically addressed mail distributed early in the morning.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">FK Distribution: Handles household distribution of unaddressed advertisements, promotional leaflets, and local weekly newspapers throughout Denmark.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Hvad sker der, n\u00e5r PostNord stopper med brevomdeling?&#8221; open_toggle_text_color=&#8221;#000000&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; closed_title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>For Express A\/S and our customers, nothing will change. We already have a stable partnership with dao, who from 2026 will be the only nationwide letter distributor in Denmark. This ensures fast and reliable delivery.\u00a0<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Hvad koster det at lave et brev\/en forsendelse?&#8221; open_toggle_text_color=&#8221;#000000&#8243; closed_toggle_text_color=&#8221;#000000&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#000000&#8243; title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; closed_title_font=&#8221;&#8211;et_global_body_font||||||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">There is no fixed price for producing and sending a letter, as the cost depends on several factors \u2013 for example, paper and print quality, envelope type, number of pages, and quantity. <\/span><span style=\"font-weight: 400;\">\u00d8nsker du at blive kontaktet af en af vores specialister med et skr\u00e6ddersyet tilbud, kan du kontakte os <a href=\"https:\/\/www.express.dk\/en\/kontakt-ny\/\">her<\/a>.\u00a0<\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>F\u00e5 svar p\u00e5 dine sp\u00f8rgsm\u00e5lHar du sp\u00f8rgsm\u00e5l til os i Express om eksempelvis vores produkter eller vores virksomhed? Nedenfor har vi besvaret de hyppigste sp\u00f8rgsm\u00e5l, der m\u00e5tte opst\u00e5. Om ExpressExpress A\/S er et veletableret produktionshus med mange \u00e5rs erfaring inden for fysisk og digital brevproduktion. Vores virksomhed best\u00e5r af specialister i projektledelse, data- og dokumenth\u00e5ndtering, [&hellip;]<\/p>","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-3799","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Express<\/title>\n<meta name=\"description\" content=\"F\u00e5 svar p\u00e5 ofte stillede sp\u00f8rgsm\u00e5l om Express, vores produkter, fagudtryk, brevdistribution, e-Boks og fysisk eller digital post.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.express.dk\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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